Returns Process

Your package will contain detailed return instructions and a prepaid return label for all returnable items. There are two return options for most items:

1. Pre-paid Return Shipping Label - $5.00

2. Standard Return Shipping

1. Pre-Paid Return Shipping Label - $5.00

For convenient return processing on most orders, your packing slip will include a pre-paid, pre-addressed label for your return package. When you use the pre-paid shipping label to mail us your return, we will deduct $5.00 from your order refund. Please follow these steps:

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, with tags attached to ensure full credit.

2. Complete the return reason questionnaire.

3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.

4 Send your package via US Mail by giving it to your postal carrier or dropping it at a local post

office or mail drop point.

· To receive credit, Items must be returned within 30 days of purchase.

· You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.

· You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

· Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.

· Items marked as final sale cannot be returned.

· If you would like to exchange an item, please return the original item and place an order for the replacement you would like.

2. Standard Return Shipping

If you prefer to not use the pre-paid return shipping label included with most orders, you may use your own shipping method. Please follow these steps:

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, with tags attached to ensure full credit.

2. Complete the return reason questionnaire.

3. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. Send the return package to the following address (unless your packing slip directs otherwise):

      Unionbay
      Attn: Returns Department
      21216 72ns Ave. south
      Kent. Wa. 98032

· All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

· It is recommended that you use UPS or Insured Parcel Post for your return.

· Keep the Return Tracking Number for your return package to monitor delivery status.

· To receive credit, Items must be returned within 30 days of purchase.

· You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.

· You will be refunded the return shipping cost if the entire return is a result of a manufacturing defect or shipping error.

· Items marked as final sale cannot be returned.

Returns Questionnaire

Please include this form complete with CUSTOMER NUMBER, CUSTOMER NAME, PHONE NUMBER, ITEM NUMBER, ITEM DESCRIPTION, AND THE REASON FOR THE RETURN. Orders returned without a complete Return form and or returned beyond 30 days, will not be available for exchange or credit.

If you would like to speak with someone directly, please call Customer Service toll free at

1-866-963-2828 or E-mail us at shop@unionbay.com and a representative will assist you.